:: REGARD Services - Wireless Support::

R-SUPPORT

R-SUPPORT™

When a wireless solution becomes mission critical, organizations are faced with a choice of expanding their IT department, or delegating the support to an expert.

REGARD’s resolution services provides enterprise with an expert point of contact for wireless handheld & mail server support. Moreover, we offer hands-on troubleshooting for issues when a problem lies outside a mobility server or handheld

From initial contact through problem solution, every client trouble-ticket is professionally tracked, monitored and escalated by REGARD to ensure that each critical problem receives quick resolution and expert SUPPORT.

RESOLUTION SERVICES

Ideal for companies with limited IT resources and little focused expertise on wireless & messaging, R-Support offers:

Key subject matter expertise

Telephone, email, remote access & onsite support

Wireless enterprise server support

Installations, upgrades, migrations

Non-production server support

Application support

Exchange and Lotus Notes mail server troubleshooting

Network troubleshooting

....................................................................................................................... ..

R-HELPDESK

R-Helpdesk provides immediate end-user resolution with access to our experts via email & phone. This service includes:

End-User device assistance

(set-up, synchronization, application software, etc.)

Customer service requests

(porting, name changes, account passwords, migrations, etc.)

Equipment & software troubleshooting

....................................................................................................................... ..

1640 5th Street, Suite 206, Santa Monica, CA 90401 | 310.450.2400 (tel) | 1.877.REGARD.1 (toll free)